IT governance (COBIT, ITIL) development service

What is IT governance・IT operations management

In today’s business environment, it’s essential for enterprises to establish an appropriate plan for an “effective use of IT assets” to meet their business objectives. However, there is a wide range of technologies, hardware, and software available in today’s business environment with so many venders to choose from, to deal with different types of clients to meet their needs. IT governance・IT operations management” is a concept that provides framework that enables an organization to meet its business objectives by utilizing its IT assets effectively and efficiently. While IT systems mingle with each other in a highly-complicated way, we help our clients ensure a good balance among their IT systems to meet their business objectives.

The signs and symptoms of IT governance/ IT operations management system deficiencies

Problems IT division encounter vary widely from situation to situation.
The signs and symptoms of IT governance/ IT operations management system deficiencies are shown below.

Before anything, existing issues must be recognized and prioritized for development of new solutions.

Problems piled upon problems

Symptoms	IT systems error occurs consistently Receiving complaints from end-users frequently
Examples of cause	Meaningless approval processes that adds unnecessary cost and complexity to the operations Current operating rules need to be specific to the operations and not just an imitation of other’s Operations management tools has been in use for a while but still on their default setting

Cost/Workload burdens

Symptoms	Cost of maintaining an IT operations is significantly increasing Amount of work necessary to obtain the existing system are overwhelming and affecting employees’ workload
Examples of cause	Meaningless approval processes that adds unnecessary cost and complexity to the operations Current rules provide vague instructions and in need of improvement to deal with case-by-case basis matters

Lack of incident readiness

Symptoms	No effective operating procedures in place for unforeseen events such as earthquakes or pandemic influenza
Examples of cause	Employees’ workload is too high on a daily basis and proper planning for incident readiness is often neglected Short staff due to not having enough employees to absorb amount of workload for existing projects Terms and Conditions of Service Level Agreement (SLA) provide vague instructions to the end-users

Lack of specific business objectives

Symptoms	Current IT systems in place do not seem to be contributing to the business objectives Issues with the current IT systems are not fully recognized
Examples of cause	No IT management objectives established for the organization, or the existing objectives lack clarity and do not seem to demonstrate a close connection with the division objectives. Lack of clarity on roles or scope of responsibility for IT management system functions such as establishment of IT management objectives, adoption of the objectives to division’s objectives, performance evaluations and the review.

Symptoms

Current IT systems in place do not seem to be contributing to the business objectives
Issues with the current IT systems are not fully recognized

Examples of cause

No IT management objectives established for the organization, or the existing objectives lack clarity and do not seem to demonstrate a close connection with the division objectives.
Lack of clarity on roles or scope of responsibility for IT management system functions such as establishment of IT management objectives, adoption of the objectives to division’s objectives, performance evaluations and the review.

IT Governance development support service Newton Consulting offer

Newton Consulting offer a comprehensive range of support services regarding IT governance・IT operations management system to organizations in any need of help regarding their IT governance. We will propose the most suitable solutions to the IT governance issues you currently have, or we will help you identify the issues within your IT governance.